This company holds on to your refund in order to get interest before issuing the checks to the customers. I returned items in early April and after several weeks I called to check the status on May 23, 2016. The service rep indicated that they had received the item in late April. She stated they would issue the refund. On June 3 I called again and first got the automated system stating the check had been sent. Later that day I called and spoke with a "human" who could find no record of the order, the return or the refund check. I requested to speak with a supervisor and was put on hold for 10 before I had to terminate the call. On June 7 I got a Mr. Henry, who after checking indicated they had not issued the order for the refund, but he would do so. I again asked for a supervisor and got Carolyn Davis. She indicated that the request for the refund had not been issued in May but would make sure it was done today. I was told the check would be mailed in a "batch" on June 17 at the earliest. Moreover, I should call back on or about June 17 to get an exact date of when the check would be mailed. I am not calling back but I am going to see if I can find a lawyer if my money is not here on June 23rd. DO NOT deal with these folks- they are crooks in my opinion.