This agency is shuffling an incredibly high volume of Au pairs through their system, with severely substandard vetting procedures and nonexistent support. We interviewed a number of candidates who appeared to be misrepresenting their experience and skills. Sadly, we matched with an Au pair who claimed to have 3 years of German autobahn and urban driving experience, but was not even remotely comfortable driving basic neighborhood routes. She crashed our car in her first week, and then the truth came out. APIA couldn’t have cared less about our predicament, needs, or supporting us in a rematch. They were more than happy to have us host the transitioning Au pair in our house while they dumped her on another unsuspecting family. And they had no qualms about keeping our money. Anecdotally, we were also surprised at the very enthusiastic focus many of the APIA Au pairs seemed to have on partying. I guess that’s one way to define “cultural exchange”.