Horrific. Terrible customer service Spent hundreds on orders with them. Placed an order a week in advance THIS TIME. Order never came. Calling in was a nightmare. Onhold for an hour and then disconnected. Sent several emails, all of which I got a response "great news, your order was delivered 530pm to intended recipient." We were home. It never came. No response to other emails sent, another hour and a half on hold as we speak. 715pm as we speak and they're asking I callback if I havent received by 6pm as florist isnt answering phone. Its 715 pm. Of course they're not. And I'm being asked about tomorrow now? Then rep has audacity to get nasty with me. They wasted 3 hrs and counting now of a day that was supposed to be special and they put the nail and shoveled the dirt on top of a birthday whose coffin was already built by this pandemic. DO NOT ORDER FROM THEM. NEXT HOUR WILL BE ME CALLING MY BANK AND WAITING ON HOLD EVEN MORE TO DISPUTE THE CHARGE FOR THIS PATHETIC EXCUSE FOR A BUSINESS! User's recommendation: STAY AWAY!