15 Jul, 2021 → by ClaimboUser806261
Zamalek suites by brassbell in cairo egypt

1

I booked 3 days at Zamalek suites by Brassbell in Cairo Egypt and after around 30 minutes I canceled it because I made a mistake on the dates and the booking.com withdrew the money from my bank. I called them and texted to the manager and Booking.com and they didn't want to return and neither wanted to allow me to stay in that hotel. They changed the policies; I compared their policies with two different booked dates and they were different. One said I'll have 7 days to cancel without a charge and the other one said they could charge a cancellation fee after any changes on the booking. This act was disrespectful and embarrassed for a Muslim country. And I don't understand how an American app supports this type of scam.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Booking.com you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.