To whom to may concern, In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. Even though I had a set appointment. Yes, I got upset, and they set me up with any other sales agent. My client signed a contract on April 24, 2021. After that, The deal seemed to go downhill. The only time I heard from your sales agent was when I reached out to him. Until after several calls/texts. As time went on. Nothing was done in my client's home. At one point, I sent your sales agent and text asking for an update. He responded back and said, I am not at work, ask on Thursday. (This was on Tuesday) I'm sorry, This is not acceptable. I am always there for my clients. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. At this point, they are asking for the earnest money back. I believe the way they were treated and spoke to, is the least LGI can do. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. Rosann Boyett Garcia [protected] rosann.[protected]@gmail.com