It's simple My wife who is " FEMALE " with the google email [protected]@gmail.com, her name is Kyle Clanton my name is Mr. Jerry Clanton her HUSBAND I AM MALE for whatever reason someone or somebody is/are confused . Please correct . Its causing major major major problems . This chat talk to agent whatever its suppose to be it has alot of glitches . Again why have these services if they don't asist properly they you think they shoud . I.m "A VETERAN" A PROUD VETERAN . This is extremely sloppy for this type of organization but what else is new I'm ONLY A VETERAN .