On 5/17/11 I brought in 3 shirts and 3 ties to be cleaned/repaired. Ticket number B-109522. I picked up my items the next day and noticed one of my ties was mangled. The inside of the tie had been folded over and pressed, distorting the shape of the tie. It was so bad the tie didn't even hang straight. There was no padding in most of the bottom half of the tie. I brought it back the next day and asked for it to be repaired. The lady working (Ruby) told me it needed to be shipped out and it would take a while, and that she would call me. I waited 8 days and never received a call. I called them, and they said it was ready (they forgot to call me). I went to pick up the tie and inspected it in the store. The back of the tie had been cut open and there was fabric missing. There was literally *** in the back of the tie. The stitches holding the back of the tie together were crooked and came apart when pulled. It was also sewn together in the wrong spot. One of my favorite ties was ruined. Upon showing this to Ruby, she offered to send it out for repair again. I said no, I'd like to be reimbursed. She told me I'd need to speak with the owner (Michelle) and I said ok. Michelle contacted me and agreed to refund my dry cleaning bill to my credit card, which was $21.72. It's less than the cost of the tie but I agreed. She never once said she was sorry and the conversation ended. The next day I swung by the store asking for my tie back as well. Ruby said Michelle had it, and I'd have to come back when she was there. I called again the next day and asked for the tie again. Ruby said Michelle still had it. I asked why the owner had my tie, she said she didn't know. I called again the next day and got Michelle. She had my tie in the store. She went on to tell me she "had to dig it out of the garbage" which made me wonder why she felt she had the right to throw my clothes away. She then went on to tell me that by law she is allowed to keep the damaged tie if she gives me a refund, but was doing me a personal favor by giving it back to me. After explaining this she told me "You can have your tie back and have fun with it." I entered the store and she handed me my tie. She proceeded to ask that I step around the counter to see that she had refunded my money in her system. I never doubted this and said "No thank you, I believe you." She again asked me to step around the counter. Again I said no thank you. Yet again, she asked me to step around the counter. Again, I told her no thanks. So to recap: - Your Neighborhood Cleaners destroyed my tie. - Your Neighborhood Cleaners did not inform me when the "repairs" to my tie were finished. - Owner (Michelle) was rude and never apologized. - Owner (Michelle) acted as if she was doing me a favor by giving me my tie back. After going through this ordeal and dealing with a childlike owner who has no concept of customer service, I can assure you I nor anyone in my office will use this businesses services again. I am still awaiting my refund.