June 2018, I was shopping for my husband Fire Dept. retirement party and was in line to pay, I saw a item I wanted to purchase for my grand baby that was with me. I bent over to get it and your fire extinguisher was on a hook not secured. It was probable 50, 60 lbs. When I stood up it feel on my lower back than on to the back of my leg. I was in tremendous pain. No one came to my aide and I had to ask for help... the manager got me ice which was melted and a chair to sit on. She had me feel out a claim form and someone contacted me and said if I needed anything to call. He also, sent me a letter, I had to go to urgent care and to the doctors. I called back and left a message. Not once have I heard back from anyone in your claims dept. The number that was on the letter is not a good number. I have pictures and all my medical bills for my X-rays and Mri... I feel completely ignored. Thank God nothing was broken or torn but I'm left with a huge scar on the back of my leg. Please someone respond... Toni Morales, Chino Hills [protected] [protected]@yahoo.com