No payment book, no calls, no letters rec'd. I called and set up autodraft, thinking my payments were being made. One day someone just took my car. When I found my car had been repossesed, after being on hold forever, I finally discovered they had no autopay, they had the wrong address and the wrong number. I paid my car off and now I want my car back. Guess what..NO ONE CALLS BACK OR ANWERS MY CALL! One young man in customer service finally sent and escalation form to someone so we will see if this helps! Paid it off a week ago tomorrow...they still havent called or sent me a paper to release my vehicle! I am angry! They have a website with the all the big wigs but no phone numbers! I