I have been a WM customer for more than 30 years. For the most part, I have received quality service. My account number is tied to the phone number that I identified for this complaint. Trash day is every Wednesday. Yard waste is every other Thursday. 3/17: trash day 3/18: yard waste day 3/19 (Friday)-I called WM because I had 10 trash cans full of yard waste that had not been picked up on 3/18 as expected. I also told him that the yard waste pick up day of 3/18 was also note within the WM app. The man that I spoke to was very polite. he said that he wasn't sure what happened with the yard waste not being picked up on 3/18. he also said that he checked the system to see if there was some type of service issue that would explain why the yard waste wasn't picked up and there was none. He submitted a special request to his supervisor to request to have the yard waste picked up. 3-22: called WM as the yard waste was still not picked up. The woman that I spoke to told me that the yard waste for my area didn't start until April 1. She also said that there are many new WM customer service reps and that the person I spoke to was new. She said that she did check the notes from the 3/19 call and saw the note from the man I spoke to. She did see the request he submitted for a special pick up. She told me that a supervisor denied the request for a special pick up of yard waste because it wasn't supposed to start in my area until April 1. I explained to her that the WM app showed that the yard waste was scheduled for 3/18. She told me that there was an issue with the graphic designer who maintains the app and that 3/18 was not an accurate day for yard waste. She said he made an error with identifying the yard waste as 3/18 and that the first day for yard waste in my area is April 1. I told her that someone should have called me after the supervisor denied the request to do a special pick up when I called on 3/19 to let me know that the yard waste would not be picked up until April 1. she told me she would submit a request to have the yard waste picked up as bulk trash since this was a mistake made by WM. the only other option was to wait until April 1 when the first yard waste was scheduled to start. I decided to wait until April 1 for the yard waste pick up because it would be too difficult for me to remove the yard waste from the trash cans and put them into plastic bags due to my having multiple surgeries to my right arm due to cancer. 4-1: I called WM to confirm that the 13 trash cans that are full of yard waste would be picked up. I spoke with Angelica. I explained the history of what had happened previously with the 3-18 yard waste pick up date. Angelica said that the yard waste wouldn't be picked up until 4-8. I explained to Angelica the history of the 3-18 yard waste date along with the history of the first call that I placed to WM on 3-19. I also told her that I was looking at the WM app that clearly states that the yard waste is scheduled for April 1. Angelica told me that all I need is a calendar that identifies the yard waste pick up days. I explained to her the history again of the 3-19 phone call to WM regarding the incorrect yard waste date, the error that was identified why the WM graphic designer who incorrectly identified the yard waste day as 3-18. I also told her that I when I called WM on 3-22 the woman that I spoke to told me that the first yard waste day is 4-1. I triple checked the yard waste day and was told that it's 4-1. Angelica kept telling me that I need a calendar to tell me what day it is. I requested that she submit a request to have the 13 trash cans full of yard waste picked up before 4-8. I asked Angelica why the yard waste dates are incorrect in the WM site. She said she would notify the graphic designer about the error. The WM app is once again showing me incorrect dates for yard waste trash days for the rest of 2021. Angelica refused to submit a request for a special pick up. I asked her to escalate this call to a manger which she said she would not do. I also told her that I am out of trash cans at this point. I don't have anywhere to put my regular trash. Angelica's only way of resolving this issue was to send me a calendar that would have the yard waste dates defined on it. She refused to submit a special request to have the yard waste picked up prior to 4-8. She refused to escalate the call to a supervisor. her only method of resolving the issue was to send me a calendar. This entire experience of the WM yard waste pick up date error has been nothing but frustrating. WM made the error with publishing an incorrect yard waste day. the request to a special pick up day for yard waste being denied but no one told me, the customer. The 4-1 call with Angelica WM was the most frustrating call of all. The first call that I made on 3-19 was with a man who was very polite and tried to assist me by requesting to have a special pick up for yard waste. He was very polite, listened to the issue and worked with me to provide a solution to the problem. The call made on 3-22 was frustrating based on learning the mistakes that were made by WM. but the woman was polite and worked with me to resolve the issue. The call that I placed today 4-1 was noting but frustrating. Angelica had no interest in listening to what I was calling about and why I was calling. I explained to her the errors that were made by WM. She was condescending to me when she offered a calendar to me as the only option. With the first two calls that I made on 3-19 and 3-22 both were frustrating based on the errors made by WM, but the customer service that I received was very good. Both customer service reps identified a way to help to resolve the situation. The call that I made today 4-1 speaking to Angelica was nothing, but frustrating. Each of the three calls that I made to WM were due to errors made by WM. The only difference is that with the calls made on 3-19 and 3-22 involved two customer service reps who provided quality service and understood why the situation that I experienced was frustrating. The call that I made today, 4-1 to report another error made my WM was nothing but frustrating. I called WM three times in two weeks about errors made by WM. It was very clear to me that Angelica had no intention to resolve the issue. At this point, I have no faith in WM being able to accurately communicate when the yard waste will be picked up. All I asked for was to have my 13 trash cans full of yard waste picked up today 4-1 which is what I was told is the correct yard waste pick up day during the 3-22 call to WM and based on what I represented in the WM applicationwebsite. I am out of trash cans. And the proposed option of having me wait another week for this to be picked up due to WM communicating an incorrect date is not acceptable. I am requesting that this yard waste be picked up 4-2. Thank you.