I have purchased a ticket to a show and paid for my VIP seat. But I received an ordinary ticket and it was not even VIP! But they charged me as if it was a VIP ticket. I found out about that only on a show day and was totally disappointed. When I contacted EventTicketsCenter customer service they called me a liar and said that if I was telling the truth that I would have contacted them earlier. I had no chance to do that because I really wanted to see the show, so I contacted them only after the show was over. Awful site!