I placed an order on the phone so we could make sure the right part was ordered for a 12 inch drop down step. I received the box in the mail and gave it to the mechanic to install. After the install it was discovered that I was sent a 7 inch step instead of the 12 inch step I paid for. It has been about a month now since I tried to resolve this. I need to talk to someone that can help me. I should not have to even pay for another install. It was your error. Who can I contact that can actually do something about it? Barry Roberts [protected]@rocketmail.com [protected]