I needed my undergrad transcript to be evaluated, and they were supposed to simply copy/paste information. Somehow they managed to evaluate my PASSED courses as failed and put "0" as a grade! I contacted their customer service and talked to a few horrible representatives. They were very unhelpful and unfriendly and even their supervisor made sure to be the least helpful person. So to sum up, if they charge a lot for their super low quality services. There is no way you can talk to someone responsible and they simply don't care about customer satisfaction! The saddest part is that their customers are immigrants. And generally speaking, immigrants already face lots of other difficulties and have to deal with deadlines and ... . So no one has the time or resources to file a complaint against them through legal channels.