Ive been receiving charges for add ons that I didnt request. Ive been receiving a monthly charges and month after month I request for reversal of that add on. This service is included in my plan. And this Michael from billing department was not able to help me and was not able to resolve the issue. Ive been waiting for an update on the investigation he said he requested but no update and no resolution was done. I usually had previous help in these issues. But the last agent who handled this made it even harder for me.