After several complaints and pictures I have not received any form of communication back from FTD florist so I am filing a formal complaint. I purchased an arrangement on 2/10/21 to be sent to my daughter on 2/13/21. The arrangements in comparison are completely different and am not happy at all with the one they sent. I paid $112.00 for a chosen arrangement for one that I feel is far less attractive. I feel I'm entitled to a complete refund as they did not follow their agreement to say the least. Order # [protected] I will forward pictures Sincerely Karen Carchidi,