Placed an order on 4/19/2019 for flower order to be delivered for a funeral . The attendant took my order and all of my information. She asked for my email address at which time she stated she would send me a receipt. I never received the receipt, nor were the flowers delivered. However, my account was charged the full amount for the flowers ($85.58). On 4/22/2019 I called the company numerous times (10+) only to be constantly placed on hold by the attendants. They do not even give you a chance to say hello - they place you straight to hold. When your call comes off hold they come back on the line and say "please hold" and put you back on hold. The one time that I was able to get through to customer service the attendant told me she would check into it and process a refund and immediately hung up. She asked for no details or anything. She did not check anything while I was on the phone or ask for a call back number. This organization can be assured I will never use their services again. AVOID THIS COMPANY!