I bought two replica watches, one AP and one IWC on December 2017. The AP got poor strap quality but we accepted it as it is just a replica. The IWC quality is really poor and even the leather strap same colour as shown on the website! I requested a refund for IWC, but the dodgy customer service (Kisha Gomes) mentioned all poor quality issues should be raised in first 24 hours! I had a chat with David (online chat customer service) and he denied that. He said there is 7 days satisfaction guarantee. I made a print screen of our chat and sent it to Keisha, and again the dodgy customer service said she never mentioned 24 hours and 7 days is fine! but your item is probably worn and got scratch on it! She said do not mention"these bull**t" ! and asked me to send her high quality images to her. After sending them images of the watch Keisha got angry and said she would give my information online, as well as UK tax documents, instead of collaborating in the refund process! Completely dodgy company and annoying customer service! I would never waste anymore money on this company!. Simply avoid! Their last email: "No refund will be provided, go *** yourself and tell your friends to *** themselves and never buy from us too Thank you Keisha Gomes" Hahaha what a funny experience with this dodgy company! All emails and conversations are available if anyone need to see! Good luck dealing with them, A Customer from the UK.