I purchased a Vinyl Deck supposebly a TREX Deck 11 years ago and was told I had a lifetime warranty of NO warping. That's when i had my 1st bad experience with Long Fence. Itwas living *** when they took down my Deck and NO one would return my calls about installation date it took me going into thier office and demanding to see the President before I got my deck completed which took over 2 weeks. Fast forward to 2019 the Deck has warped badly and I contacted Long Fence and left several messages finally Victoria returns my call and attempts to debate with me that the Deck is 11 years old and i will have to pay for them to RE-Deck (replace the deck that I was told had a lifetime warranty) to the tune of $5000. it again was the worst experience I had to have long fence come out to my home 7 times to get the RE-deck completed. They do not have a problem asking for the money.. Very dissatisfied customer.