In November 2007, I had my air conditioning unit serviced in my 2002 Jeep Grand Cherokee - Overland. This was not a minor repair and the overall cost was around $900.00. The dashboard needed to be removed to get at this unit so it's a fairly big job. I went there because I just didn't want just any garage doing this type of work on my vehicle. After my repair was completed, the vehicle was returned to me and I thought everything was alright. After a couple of months, I noticed that the cover on the utility outlet (lower dash) was broken and missing. I also noticed that the wood veneer on the passenger side was also cracked. I immediately called their Service Department and they booked me an appointment (which took three weeks due to scheduling) to review the damage. They kept the vehicle for about three hours and called to let me know that they wouldn't be covering the damage and that the cover for the outlet was around $200.00 if I wanted it fixed. They actually asked if I wanted to proceed with the repair. I was furious! I keep my vehicle in excellent condition and the interior is in amazing shape even if the vehicle is five years old. This was certainly not my fault and instead of listening to their customer they chose to take the word of their service person over their customer. Ask yourself, what person is going to admit to breaking something or even remembering that exact repair after two months? This was my second Chrysler product and I've always trusted their vehicles and service. I had an opportunity to speak with the Manager/Owner while I was there and his only excuse was that it took me too long to notice the damage and that they wouldn't cover it. He was incredibly short with me and actually had an aggressive tone in his voice. He obviously wasn't interested in listening to anything I had to say about the situation and didn't even seem to care. I immediately got upset, said a few words and stormed out of their sales office and told them I would never be back. I don't understand why they would book an appointment with me and waste both our time if they weren't interested in addressing the issues in the first place. I've had my vehicle in for service at this location previously with little or no issues. As far as I'm concerned, I felt like I was a good customer. I also had a few other minor repairs that needed to be addressed so they certainly would have made their money off of me in the next year if that was their concern. Apparently, there is no such thing as customer loyalty anymore. I now recognize why they are not a Five Star Chrysler Dealership and hopefully never will be in this town. It's funny, they just built a new dealership here but it doesn't matter what it looks like on the outside if you can't look after your customers on the inside. I will never go back to them for anything even if it means going to their competition for service on their vehicle.