30391 Tristania ct Wesley Chapel Florida. We had floors installed and the installers said that gluing was not necessary. We began noticing creaking when walking and thus called Empire. We were told that a three month wait was required for the floors to settle. Time has passed and now it is very difficult to get them to come and inspect. They take876543wzsdxfghjhkthe name and telephone number but say that we will be called back within three days to set up an appointment. We ask that they call in the morning because we start work in the afternoon. Of course they call in the afternoon and give a number for call back. We call the number and the numb sculls who answer are ignorant and say they can only take our information and that we will be called again in two or three days. The obvious is that servicing is being avoided. This company has gone down the drain in quality of work and backing with service. We have advised our homeowners association members to beware.