RE: [protected]; Pin: 3058-Canc. Reserv. from Aug. 1-4, 4800 Amelia Pkwy., Fernandina Each, FL. I have sent many messages and placed many calls to Cust. Serv. with no resolution. I had to cancel reserv. due to # of Covid cases in the area. My husband & I are both retirees. I'm must get my money back $1, 099.86. I have spoken with the owner @ Checkmate Rental, Chad Phillis # [protected]. He has agreed that there's no problem and that $ should be refunded but he has been unable to reach "Booking". He has had no success contacting: emailing "Booking". I must get this matter resolved immediately. My next step will be contacting the Consumer Protection Dept. of West Virginia Attorney General Dept. There's no reason this matter can't be resolved. "Booking" is impossible to deal with. Please contact me at [protected]; [protected]@gmail.com. I hope you can get this matter resolved. Thank You, Jacque Gumm