This is without a doubt the absolute worst customer service I have received. I helped my mother order shoes and even though the wait time was lengthy, she wanted these shoes. FOR WEEKS NOW, i have helped her try to track them down. When you call, (many many times, btw) and also after lengthy wait times, you never get someone that can help you with your questions. They have no idea where the package is and a different story every time you call. They are still holding my mom's money hostage, but can not prove the shoes were delivered. The agent says they were, the website still says "processing". Simply put, DONT DO IT. DONT BUY FROM THEM. THEY WILL SCAM YOU OUT OF MONEY AND A RIDICULOUS AMOUNT OF TIME YOU WILL NEVER GET BACK.