I paid nearly £200 deposit for a puppy but the seller cancelled (mutually agreed) to cancel this. I received an email from Pets4homes on 02/04/21 to say that my deposit would be refunded within 4 working days. Just about a week later I still hadn't received my refund. I contacted Pets4homes who said there was a problem with Mangopay who they use for deposits and I would have to wait. It has now been 4 weeks and I have still not received my refund. I have contacted both Pets4homes and Mangopay and I am getting nowhere. Unfortunately, I am not the only one as there are now numerous bad reviews on trust pilot with people complaining about this. As it is now 4 weeks I am now worried that this is a scam or that they are about to go bankrupt or something.