I've used WU for years primarily to assist my son who suffers from various health issues. Over the many years & countless transfers & fees I've never experienced any problems, until now. I've attempted to transfer money to my son via their online site & the transfers were cancelled without explanation. Today I went personally to an agent location & made the transfer using cash payment. Once again my son went to pick up his transferred funds only to learn that he, the receiver, has been suspended & can no longer receive transfers. I called the customer service department & after several minutes of listening to ads attempting to get me to purchase from different groups I was forwarded to an agent only to learn my son access to receive transfers has been suspended. I, like others, was given an email address to contact & give information to & hopefully have the suspension lifted. How a company that I've used for years to assist in supporting my son can suspend his receiving transfers without a reason or alerting either of us is beyond me. Mind you that all transfers are within the US and have been made to the same person, my son, at the same location for years. This infuriates me as I know how desperately my son needs the assistance I send him regularly. After reading other complaints posted with the same issues my hopes for getting his suspension lifted via the email address given are very doubtful. Sad that you use a company for years on a regular basis only to learn that your receiver is suspended without reason or merit.