Purchased winter jacket early November 2020. Left arm was sewn together. Could not get my arm through. Called November 13th. Waited 42 minutes for someone to answer. Was told by Alejandra that because it was a faulty item, I would not have to wait the typical 6 weeks for my return of item. Two weeks b4 Christmas spoke with a gentleman. Again waited an extremely long wait for someone to pickup call. Alejandra had failed to put through the replacement. I would get new jacket b4 Christmas or a little after. Called a third time, January 12tb. This fine time got through fairly quickly. Rebecca apologized, but replacement was never ordered. No reason why I never got the item nor a refund. Just an apology and that I would get a refund asap. If I hadn't called a third time. They would just kept my money and no jacket. The worst service. At a time when businesses are strongly working hard to keep the business they do have, Avenue just does not care about good customer service.