I ordered a phone, cashed in 7500php on June 6, 2021 to my Lazada wallet and I was attempting to process the payment but it was unsuccessful. I called your Customer Service and asked what happened to my order. He said the item was no longer available and he told me to request a withdrawal instead. He processed the withdrawal request on June 6 and said it will take 7-10 business days only but 10 days has passed and I never received an update or callback. I contacted CS via chat and the rep said he would follow up my withdrawal request. Days has passed again and nothing happened. I tried contacting CS via chat again and while I was typing my request they just ended it. I spoke with Sheila, a supervisor, who I thought would help me. She requested another 7-10 business days and promised to give me updates but she was lying. I didn't receive any update from her. This is very unprofessional. I then received a call back from a gentlemen and he assured me I would receive my money within this week. He was very confident and told me that my withdrawal will be released within that week. Unbelievably terrible customer service. You kept lying and do not pay attention to customer's request. One of the supervisors sent me an email with the following statement: Please expect for the LBC remittance code to be sent to your registered email address on or before July 23, 2021. Regards, Maria-Supervisor Lazada Philippines Customer Care Team Up until now, my money is still held in your system. June 6, 2021 was requested but it's already August 1, 2021. Almost 2 months. This gives me stress everyday. What is the progress? You keep saying "let me follow up", "this one is escalated." You repeat that million times!! Please! I need an action. I've waited for too long. I almost gave up. This is a big headache.