23 Feb, 2021 → by ClaimboUser408697
white puffer jacket turned yellowish

1

After caring for my jacket exactly according to label instructions, it began to have a yellow hue. I sent it to Canada Goose and filed a warranty complaint. It took them 1.5 months to even acknowledge receipt. Then they said I didn't care for it properly.Numerouse emails tried to explain that I did, in fact, care for it according to the label instructions...finally escalated "to the highest level" only to hear that they had tried to clean it which "resulted in a yellow hue". I spoke with 2 people who just kept saying the company line and didn't even acknowledge what I was saying. After almost 3 months I got my jacket back. I believe they used inferior down from ducks, not geese, which when wet yellows over time. I told one person that because the fabric is white the yellowed feathers show through...their customer service is the worst!
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