I am telling this story to everyone that I can. I ordered $500 of shoes at shoes.com on 11/29. It is 12/14 and still have not shipped them. They have told me that they have had a computer issue in which they have no visability of orders between 11/25 and 11/29 (yet I received another order that I placed on 11/25 ok albeit a bit late). They charged me WAY before I actually received the product (which is inappropriate) and now when I ask for a refund of the money they refuse. They have lied to me on more than one occassion telling me that the product has been shipped, then that is hasn't (so clearly they are not sure). I have disputed this charge with my credit card but this is no small amount and I am very unhappy with the way that the company has handled this situation. I tried to call them and discuss it with them and they HUNG UP ON ME!!! I am an auditor and I know when someone is telling me lies and I know that shoes.com is lying big time. Don't waste your time at this company - go somewhere else...