What is the equivalent of negative five stars? -5 moons Equipment wasn't working properly when I showed up for pick up. Two choices either you delay your vacation and reschedule or you wait 4 hours, only for them to offer temporary fixes. They seem to think that what equipment you think is broke is not essential equipment in their opinion. Don't choose to pick up right before closing time you will get no help if there is problem. When you're on the road good luck getting any reasonable support. You are pretty much on your own., any repairs you decide to make are out of your pocket unless you get it in writing. Watch out when you return your rental. One of the tactics they use to keep your deposit: The porter will add damage notes after you sign the completed check in form. Just Count on loosing your deposit no matter what. @ American dream vacations, Don't bother to respond with more BS answers, Not interested in dealing with anyone from American Dream Vacations of Houston ever again. I will be advising everyone that asked me about my RV rental to avoid this business.