This dealership use to be great but now they seem to be going downhill!!!!!!!!!!!!!!!! They advertise "We hear you" but their ears must be plugged!!!!!!!!!!!!!!!!!!I have asked 3 different times for them to respond to me about my refund and promised oil change coupons regarding their Advantage Care oil change program. I have bought 5 new vehicles off them in 5 years and now they want to ignore me over a refund on a 99 dollar contract!!! They either dont hear *** or dont care. I feel they should atleast respond with an email or phone call. I doubt I would recommend them at this point. A little courtesy on their end was all I wanted. Thanks WEST VALLEY DODGE!!!!!!!!!!!!