Do not deal with this company. I have had nothing but trouble and floods since they installed a "watergrabber" in my basement. The last storm the pump failed to activate. When I called I had to wait for 6 hrs. for a return call while my basement filled with water. When I finally got a call back the "technician" told me I needed a different type of system. I unplugged and re-plugged, as soon as the pump started the water went away. Now I have been waiting for 2 days for a call as the pump alarm went off and I have no idea why. Basement again flooded. A true rip off...