i returned my handset phones on may 13th of last month, after a week of finally reaching an agent and giving the tracking number i was told the package was never received the agent asked if she could call me back in a week !!! after she calls the warehouse it is bad enough the phones did not work out of the box callers were getting cut off and dropped now i feel i will get no where i sent what they asked for and over the many years of sending packages if they could not be delivered they were sent back to me never again will i do business with or buy an at & t product. over a month no response no replacement phone .