Brand-new Samsung electric stove problem appeared within months of purchase (one element failed permanently; immediate search advised not to use until repaired; a no-brainer, and we followed advise). Store advised seek help from warranty agents. Contacting process discovered the signature of scam insurance companies...leave a number, we'll get back to you...never happened (three months wait and running). Phone calls to insure company connected and lasted seconds before they hung up. learned this insurance company has a log rep for....hanging up. Suggesting for consumers; 1. Don't buy from Trail Appliances, whatever they used to be they're now appliance hustlers with lousy, obscenely priced insurance, that insures nothing but a 'hustle'. User's recommendation: seek ye elsewhere.