In regards to my 2020 Jeep Wrangler Unlimited with 6, 700 miles (approximately) on 8/6/2021 in the evening, we attempted a trail near Ouray, CO. The Jeep locked up on Imogene Pass (the Rocky Mountains) with no cellular service. We had to manually transfer it into neutral (with a great deal of resistance) to get it off the main trail as we were blocking others. The Jeep would not start nor turn off and the running lights eventually drained the battery. We were still remote and no cell service and kind passersby drove down the trail and called for help. A rescue tower winched us down the mountain the rest of the way (approximately 4 miles) and we left it there. (We got home at 2:30 AM after the ordeal) With that, the nearest dealership was in Montrose, CO which is about 45 minutes away and closed at the time of the incident and would not look at the Jeep for 2-4 weeks. The kind rescue towers shared the details as they help many off the mountain and very familiar with Jeep/Jeep dealer. We confirmed the following day. Dealer issue: So, I brought my vehicle to Courtesy Jeep in Mesa, AZ 6130 E. Auto Park Drive Mesa, AZ 85206 on 8/9/2021 after towing ourselves from Colorado and Matt Brown submitted my receipt for towing expenses. Matt was given the denial story on 8/12/21 for towing although the diagnosis has not been completed and towing is covered for 3 years/36, 000 miles. I am aware that it takes 10 business days for such to be reviewed. With that, my Jeep was returned to me with 14PSI in the tires (although paperwork stated otherwise @36 PSI) and the nut was lost for the wire looms for my ABS, compressor and winch. I discovered this at the gas station where I aired up. Chrysler issue: Additionally, I tried to call the [protected] number and was denied stating I had no coverage by Jonae (8/9), Ali (8/10) and Yemi on 8/11 with Chrysler. I also spoke to Yolanda on 8/10 and she reassured me that the information did not seem accurate. I requested a supervisor and Kelly (supervisor) finally called me on 8/12 and left a voicemail that she was calling me back and left no return phone number nor details. I called back and she was gone for the day and called the following day. She was not available again and I was told she would call me. When she returned my second call, she said I had no coverage. After further discussion, she said I did have coverage and to call roadside assistance at [protected]. I called roadside on 8/16/21 and after approximately one hour on hold trying to get to a supervisor (as the automated instruction suggest mailing in the original receipt???), I spoke to Jared and he was to transfer me to a supervisor. He transferred me back to the automated system! I then waited for the next customer service rep, Wanda, and she hung up on me after I said "Hello" twice and asked her to repeat herself. I called back and spoke with Ryan. He told me to call [protected]. I called that number only to discover it was Chrylser's number again and I disconnected as I was not going to go through the previous week's experience again. I called [protected] and spoke with Teresa whom was kind and actually connected me with a supervisor, Catherine. Catherine shared an email where I could submit my claim ([protected]@agero.com). Catherine suggested I call Chrysler consumer affairs at [protected]. I tried and it is the same Chrysler (terrible) service phone system. So, I Googled a number and called [protected]. I spoke with the worst of the bunch, Jennifer. I asked if I could speak with a supervisor and she refused and said that Kelly's decision could not be overridden. I advised I was not trying to override and asked to speak to her again. She said Kelly was busy. I confirmed Jennifer worked with Chrysler and asked for an email or phone for another supervisor for consumer affairs. She told me to Google it and I said that is how I ended up with her! We could not call the roadside number as outlined in the Jeep manual, as I mentioned there was no service. With that, I have tried to call that number since 8/9/2021 several times [protected]) only to wait on hold for 30+ minutes. I tried again today 8/16/21 and incurred that issue again! This is for the emergency roadside help which is very concerning to me. In essence, I spent six business days and countless hours just trying to file a claim for roadside assistance and any of these rude, unhelpful customer service representatives could have easily provided Catherine's (or any supervisor's) information or connected me to a supervisor and shared an email or sought more assistance. Instead, their goal seemed to be that of deny, deny, deny and do not help. Chrysler has great opportunity for improvement at the customer service level as majority were rude, unhelpful, difficult to understand and could care less about helping the customer.