WHEN I CALLED I WAS TOLD THE WAIT TIME WOULD BE 20 MIN. I WAS THEN GIVEN AN OPTION OF A CALL BACK OR STAY ON LINE I CHOSE TO WAIT ON LINE AND MY WAIT TIME WOULD BE 22 MINS. AS I AM TYPING THIS COMPLAINT I HAVE BEEN ON HOLD FOR 55 MINS AND CLIMBING. I MUST HAVE BEEN TOLD AT LEAST 50 TIMES SOMEONE WOULD BE WITH ME SHORTLY. INSTEAD OF SOMETHING CUTTING IN EVERY MIN TO TELL ME SOMEONE WILL BE WITH ME SHORTLY, WHY NOT HAVE SOME SORT OF NOTIFICATION THAT YOUR CUSTOMER HAS BEEN WAITING MORE THAT 22 MIN AND CUT IN AN GIVE THEM AN OPTION EITHER CONTINUE TO WAIT OR A CALL BACK. AFTER WAITING FOR OVER 55 MIN THERE WAS NO WAY I WAS GOING TO HANG UP. I CERTAINLY WOULD HAVE OPTED FOR A CALL BACK. IT IS A OUTDATED SYSTEM AND IT NEEDS TO BE UPDATED. I SURE I'M NOT THE ONLY ONE THAT HAS COMPLAINED ABOUT THIS THE CUSTOMER SERVICE REP GETS THE COMPLAINTS AND SHE IS ONLY A PEEON AND CAN'T DO A DAM THING ABOUT IT. SHE TAKES THE FLACK AND IT ISN'T HER FAULT. THIS ISN'T ROCKET SCIENCE. EITHER UPDATE YOUR SYSTEM OR HIRE MORE REPS. WHEN I FINALLY GOT MY CALL ANSWERED YOUR REP WAS VERY PROFESSIONAL AND DID ANSWER MY QUESTIONS. SHE EVEN TOOK AN ORDER FOR ME.