Have been on hold for just over 90 minutes. Was told via recording wait time was 57. Would gladly have used the website except that my reservation includes both my husband and myself. I cannot make the trip tomorrow but he is still going. But on the website it's not possible to cancel only my portion of the trip. So resorting to calling and taking up all this time on hold. I understand the short staffing challenges. I don't understand the lack of utility provided by the combination of being short staffed and unable to do the cancellation through the website.