My husband and I booked our first cruise to depart April 2020. We purchased travel insurance and according to Viking Cruises, travel with no risk policy. Then the pandemic occurred and Viking cancelled all cruises. We were told that we had to reschedule and that we would could not get a cash refund. I sent a email requesting a refund and I never received a reply. I rescheduled for 4/2021. In December my husband was diagnosed with Alzheimers and per his doctor he can not travel. I spoke with Viking Cruises Customer Relations and I was told to cancel my booking and submit a claim with Trip Mate with only my husbands medical issues not mine. I trusted this person and submitted a claim as suggested. During that time I was diagnosed with breast cancer and due to ongoing treatments for 5 years not to travel. Then my claim was denied and we received vouchers good for one year. 4/21-4/22. Which we can use. (Booking 5809426 and 5982895) Your help is greatly appreciated. That you!