I purchased 4 tickets In the amount of $518.00, for a concert on 4/22/2020, which didnt happen due to COVID-19. I had been trying to reach customer service, but was never able to reach anyone. Yesterday 8/11/2020, I received an email saying due to event cancelling they would issue a voucher for any future event/concert. This is unacceptable I no intentions on attending any social gathering event anytime in the future. I have not seen any policy on cancellations as it pertains to COVID-19. I should be given the choice to make that decision. Today I have spent 2 hours trying to reach someone. User's recommendation: Do not purchase tickets from TicketOffices.