I am a travel agent with AAA and my clients orignally reservered and paid in full for a cruise was scheduled to depart on October 17, 2020. They paid a total of $7821.00 for two. Viking cancelled the cruise due to COVID. Instead of getting a full refund they used Viking vouchers to rebook for October 31, 2021. Due to uncertaining of travel and also medical issues the clients are requestinbg a full refund. The normal cancellation penalty for this cruise is $100.00 per person. I spoke to reservation's supervisor and she said because they used vouchers on the booking Viking is refusing to refund. This vouhers are actually my client's money that they paid on the original cruise. Viking needs to refund my client's original cruise!