9 Jul, 2021 → by ClaimboUser332623
VIA Benefit for IBM Retirees

1

THIS IS THE WORST CUSTOMER SUPPORT EVER. They don't read, nor listen to the customer. Spent 2 days and countless hours on the phone even had hang ups during the conversations only to have to call back and start the grueling conversation/process over. Their system is horrible, they don't see what we see. As far as feedback they they sent an email User's recommendation: All customer service reps need EXTENSIVE training. Manager need to reachable. IMO I believe this is done by design..THEY DON'T WANT TO DO BETTER.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Via Benefits you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.