I didn't need them to design anything, I had a pre-designed patch. This would make it simpler and quicker right? Nope. They told me they'd get me a pre-production sample after I submitted my design as well as my credit card number. After nearly 2 weeks of expecting my design "After 2-3 business days" I called and got the run around between 3 different sales people, before realizing that they "still needed my approval on the design" The one that I designed. And they just never sent me an approval email, this set back has resulted in not having patches for the event that they were intended for.