I had a very special sentimental ring that Kay Jewelers was responsible for fixing due to their unprofessional work. When I received my ring back from them , they made the band very thin also they cracked the mount which my ring was platinum and they put GOLD on the places where they fixed the mount. I was told they could not do anything for me because they didnt sell platinum any longer. I was forced to pick out another ring in place of my special platinum sentimental ring. They kept my ring and I left unhappy with a ring Im not happy with, also my memories have been stolen from me. still cry to this day. Someone with User's recommendation: Do not shop here save yourself heartache.