I bought the handbag before pandemic and used it few times, but one of the handles torn, which I was not expecting this from this brand. After stores reopening, I took the bag to Tommy Hilfiger store in Vaughan mills to show it to them. But I found the store manager (Sabrina Suneta Rodney) as a very rude person!! I was complaining about this bag quality and she said I had the same issue with my Michael Kors, I cannot do anything !!! But I was not there to see what issue she had with her bag from other brand and it was not her job to compare the brands to me, she had to resolve my problem. Because I didn't had the receipt she didn't do anything and ignored me. I was not expecting this behavior from store manager and haven't seen anything like this before!! I was so upset and my experience was totally bad!!