20 Feb, 2018 → by ClaimboUser403752
Very bad service, not reliable!
Run away, they want only to take your money. The plumber came to my house to fix a leak in the faucet and diagnose why I had water in the water heater pan. His knowledge about what could be happening with the water heater was almost zero. He just looked at the age of the water heater and without running any test just said needed to be replaced. He even shook the water heater to see if more water comes out. It did not. He said it could be the pressure relief valve, but he could not say for sure. He sad "I can replace the valve, but I can not guarantee. Then, if you see water coming back again, you have to replace the Water Heater". I asked how much to replace the valve and he said $279. Asked about replacing the water heater, he said around $1700. Then I moved to the second problem that I had (a small leak in the ½ bath vanity). The looked and he said the leak is coming from inside the vessel faucet. Then he said it need to be replace. I asked if he could replace and he said he didn't have the faucet part in the truck to replace. I offered to go to Lowes and buy the part and he said he could not wait for it and could return next day. I asked if they would charge for another visit and he said yes. He said you have to pay $69 for today's visit and it will not be refunded during the next day services. He then told me that if he buys the faucet and bring to next day service, I would be refunded the $69. I asked how much he would charge for the faucet and he said I would be looking for something between $700-$800 (only for the faucet). This is outrageous!!!! I paid the $69 and he left. I started looking online and I found a decent vessel faucet at Lowes (near to my house) for $129. When I left to buy the faucet (20 min later), the plumber was still sitting inside the Michael & Son truck in front of my house. I told him that I found the faucet at Lowes and I was going to buy it. Of course, when I came back he was gone. Be aware, this company don't want to help you fix your problem in any way. They are targeting your money!!!!! Run away!!!!