I hereby consider it necessary to complain to Sixt Rent a Car [Shaikh Zayed Road - Dubai] about my very bad experience while renting a second car, despite using the app to pay and book a car for my wife, when she arrived there to pick the car up, the reception staff without giving enough explanations and hanging up my phone call, forced me to travel about 40 kilometers, while my wife was still waiting in vain for the car to go and pick up my three-year-old daughter from kindergarten. He said he needed me to be there just to make sure if it was really who was made the payment online. However, this term is not mentioned at all in the application, in addition all the necessary documents, including a driving license and a national ID for my wife, have been registered, even the credit amount was paid from my wife's card, and I only paid the rent online itself. I had my travel all the way there but once I reached, I was confronted with the unprofessional behavior of the staff at the reception, who not only did not have answers to my questions, but simply continued to repeat his irrelevant answers and projections, even after Referral to a senior manager I did not see any difference in behavior, speech and follow-up, it seems that these gentlemen wanted to get rid of me as soon as possible. In any case, this will definitely be my last experience with car rental from Sixt, and I will stop all my friends from using this service.