I have been denied unemployment after VEC said all that I had to do was to ID GOV, which I did about 3 weeks ago. You need a direct line for complaints, hire enough people to cover those calls and hire people that know enough about the system to tell Virginians the correct information. They tell you that everything is ok, and it is not, or they do not just know. When VEC answers the phone, they do not know their job anymore! I got bills to pay and have been on unemployment for few months since Covid. My husband as well is waiting for his Unemployment money! Something needs to be done about this VEC !!! Set up a direct line for Complaints or Problems to Resolve, get an educated VEC on the phone, and lets get this taken care of..It can not be that difficult! They have jobs, we do not...I am current seeking a job and that is what VEC is there for, to back me up while I am doing this. They are making it so difficult for the state of VIriginia right now and I am begging for help!