Letter of complaint attached. This letter sent to 3 of the directors, non have bothered to reply. Insurance ombudsman involved and watchdog notified. Dear Mr Bower-[censored] With reference to the above reference and policy. I have just had the misfortune of dealing with the most unprofessional organisation ever, this being Be Wiser insurance. I contacted your company for a quote for my van insurance and answered all the questions honestly to your sales man. Because your premium was coming out dearer than other quotes I had received due to me having no NCD your salesman then suggested my wife be added to the policy whereby I would be allowed her NCD of 9 years even though it was used on another vehicle. This meant that you price became very competitive and I duly accepted his price and accepted the insurance. I then paid £104.43 towards the policy and all was good. I then received an email letter saying that because of an error my insurance was going to be cancelled unless I contact you immediately. I then spent the next couple of days trying to address the situation. It transpires that your sales man was unable to allow the NCD from my wife which is surely incompetence or lack of product knowledge on behalf of him and subsequently your company. And because of this it put the premium up by approx £280.00 and unless I paid the extra £280.00 my insurance would be cancelled. All your customer service dept/ sales dept keep telling me is that incorrect information was given. I agree it was but not by me !!! It was by your incompetent sales man... Like you I have been in business for 30 + years dealing with contracts and prices on a daily basis. And know that a contract being a legal binding agreement is binding on both parties. However your company appears to think that they can just cancel my insurance over your companies incompetence !!! I have tried dealing with your company ( Holly Preece, Mathew Murray, Ryan Hague, Stacy Hone to name but a few) and managed to get nowhere. If your company had originally quoted me the premium £280.00 higher than you did I would never have gone with you in the first place. This has to be miss selling on the highest order. As of 09.44 today 27/07/16 I find myself without insurance due to being given 2 options 1 pay up or 2 we cancel ??? Before I make this public or take the matter to the insurance ombudsman and talk to our solicitor re this sorry affair I thought I would get your view on the matter. Regards