Called Newgistics.... I've been waiting over a month for my refund. Newgistics said that my package must be in one of their warehouses somewhere.... very poor company. Maybe I'll get the refund by Christmas. It took 5 weeks to first receive the package. I know one thing for sure "Woman Within" lost a customer. Thanks so much for your help... Anita Lehew User's recommendation: Don't deal with them ... very poor customer service.