29 Jun, 2021 → by ClaimboUser119431
Ur service was terrible with meet and assist .!
1
Morning. Ref: SC [protected] Martina Van Loggenberg . We arranged meet and assist from OR Thambo to Cape Town for my sister because she suffered of a short time memory loss after a stroke. When the assistant took my sister from my brother in Joburg she had her black handbag with her Soney cell phone. I-pad. Blood pressure machine. Blood sugar testing machine (R2500) and Dr records from hospital with her. Bank card and Id book. Please the staff in Cape Town did not give her any assistance at all. She was wandering in the hall when a security lade got hold if her and bring her to the waiting hall where I was waiting for her. She hand nothing with her, no handbag or luggage. The security lade whent back and get her suitcase. I got hold of 2 guys from Mango who assisted us in going back to the plain to look for the bag and meds. They knew about the meet and assist that was arranged. They coud'nt find anything. So now I am not sure if the assistant in Joburg made sure she had her things with her. Martiena cannit remember 1 minute from the other. She is without her meds since last night night 18h30. If anything happen while you follow this up I WIIL HOLD MANGO responsible for her hospital bills because she do not have medical aid. Please come back to me as soon as possible. I will also contact my lawyer in the meantime. Thank you. Mary Ann Deysel. my nr. [protected]