I purchased this plan because they told me this was emergency service when something goes wrong and that they are open 24/7. Have a flood and they literally can't be bothered to call or come out on a weekend. Have to wait till MAYBE MONDAY and my new floor will be ruined by then and they could CARE LESS, can't even bother to call . Incredibly dishonest, this is what I purchased User's recommendation: Purchase from someone else.